Mezcal Speakeasy / Sobrio | Last updated: June 2026
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Due to the nature of our products—distilled alcoholic beverages—we do not accept returns or exchanges once an order has been shipped.
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Exceptions
We will arrange a solution in the following cases:
— The product arrived physically damaged due to shipping handling. — You received the wrong product (different from what you ordered).
In these cases, please email us at sobrio.oaxaca@gmail.com within 48 hours of receiving your order, including clear photos of the product and the packaging. We will evaluate each case and offer to resend the product or provide credit for a future purchase, as appropriate.
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Cancellations
Orders may be cancelled at no cost within the first 12 hours after purchase, provided they have not yet been shipped. Once this time has passed, the order cannot be cancelled.
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Experiences and Tastings
Reservations for experiences and tastings may be cancelled or rescheduled with at least 24 hours' notice. Cancellations made with less than 24 hours' notice are non-refundable.